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☆ Will a New Monument for Those Enslaved by France Heal or Divide?
▼ + stars: | 2024-01-25 | by ( Catherine Porter | ) www.nytimes.com time to read: +1 min

As the color drained from the sky, a group gathered before the white-stoned basilica of St. Denis, where dozens of French kings are buried, to pay homage to their ancestors. Not to King Louis XIII, who formerly authorized the slave trade in 1642, or his son, the Sun King, who introduced slavery’s legal code, both of whose remains are buried inside the gothic building. They came for the victims, who are honored by a modest memorial outside. “This is Jean-Pierre Calodat,” said Josée Grard, 81, running her fingers along the name written on the globe-shaped sculpture as tambour drums echoed around her. His wife, Marie Lette, must be nearby.”There are just four memorials like this around France.

Persons: Denis, King Louis XIII, Sun King, Jean, Pierre Calodat, ”, Josée Grard, Marie Lette Organizations: Eiffel Locations: France, Trocadéro Gardens

☆ The Equity Talk: Why Darryl Page came out of retirement to be Chubb's chief culture officer
▼ + stars: | 2024-01-15 | by ( Josée Rose | ) www.businessinsider.com time to read: +10 min

He's vice president and chief culture officer at the insurance giant Chubb, and diversity, equity, and inclusion work falls under his remit. Page used an example of walking into a room of people and giving them all a pair of size 10 shoes. So I really came to this work as a business leader with a lot of experience running a business. There are a few instances where there's important business information that you need to impart, and you may have a difficult time getting the attention of leadership. I think the challenge around this is that if you're really committed to your view on this, then you have to find a different way.

Persons: Darryl Page, Chubb, Elon Musk, Mark Cuban, Page, It's, that's, George Floyd's, I've, They're, I'd, it's, There's, — Organizations: Elon Locations: America

☆ 18 execs look ahead and share what they're looking forward to — and their biggest worry
▼ + stars: | 2024-01-05 | by ( Josée Rose | ) www.businessinsider.com time to read: +1 min

Business Insider spoke with 18 execs for the leadership series "Looking Ahead 2024." NEW LOOK Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementLeaders and executives from 18 companies shared vision, strategy, and challenges for Business Insider's "Looking Ahead 2024." This story is available exclusively to Business Insider subscribers.

Persons: Slack, —, Gen Organizations: LinkedIn, Deloitte, PepsiCo, Nestlé, Intuit, Service, Business

☆ American Express's Monique Herena on 2024: Don't let your ego get in the way of embracing change
▼ + stars: | 2024-01-03 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewThe last few years haven't been without challenges, but there have been great opportunities to learn as well, Monique Herena told Business Insider. "I focus on helping people develop to be at their best, and serve our customers and consumers," Herena explained. AdvertisementHerena's insights are part of Business Insider's leadership package "Looking Ahead 2024," which digs into vision, strategy, and challenges across corporate America. Besides the flexible work model, there were several learning and development programs.

Persons: —, haven't, Monique Herena, Herena, she's, Stephen Squeri's, — there's Organizations: Service, Business, American Express Locations: America

☆ 7 business leaders reveal how their companies are embracing AI in 2024
▼ + stars: | 2024-01-02 | by ( Josée Rose | Tim Paradis | ) www.businessinsider.com time to read: +2 min

The emergence of ChatGPT in late 2022 kicked off a flurry of excitement around generative AI. Executives told BI that the power of gen AI would likely change a lot about how businesses operate. "Everyone needs to lean in, learn," one exec said about adopting Gen AI. It all felt like "gen AI" wasn't as much about generative bots but about a generation. Many business executives told Business Insider that the power of generative AI was likely to change much about how business operates .

Persons: —, ChatGPT, we've, it's Organizations: Service

☆ Ancestry's Deb Liu on 2024: 'Ruthless prioritization' is key to success
▼ + stars: | 2024-01-01 | by ( Josée Rose | ) www.businessinsider.com time to read: +5 min

download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . During the depths of the COVID-19 pandemic, many families lost older relatives, reminding them of the importance of passing on family stories, Deb Liu, Ancestry's CEO and president, told Business Insider. She said a family member's death pushed her to ask her uncle to recall a story about her family's history. Liu said she's excited about new offerings to allow several members of a family to work on their history together. Liu's insights are part of Business Insider's year-end leadership package, "Looking Ahead 2024," digging into vision, strategy, and challenges across corporate America.

Persons: Deb Liu, Liu, —, it's, We're, we're, That's Organizations: Service Locations: Business, America, Cornwall

☆ Sony's Neal Manowitz: As AI advances, the creative community increasingly worries about authenticity
▼ + stars: | 2023-12-31 | by ( Josée Rose | ) www.businessinsider.com time to read: +4 min

Read previewMost people are likely familiar with Sony Electronics products — they're used in music publishing, photography, movie creation, and gaming. Like many top execs, Manowitz has focused on AI this year. "There's the excitement and wonderful opportunity that we see, but there's also a fear of the unknown," Manowitz said. He added, "There's not a single hotter-button pressing the creative community than authenticity." Naturally, we're thinking about how we can use AI to be a tool for creators and how we protect their rights.

Persons: —, Neal Manowitz, Manowitz, there's, I'm, We've Organizations: Service, Sony Electronics, North America, Business Locations: North, Business, America

☆ PepsiCo's Parth Raval on 2024: We have to get better and more sophisticated at planning
▼ + stars: | 2023-12-30 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

AdvertisementParth Raval is a big fan of planning, especially at a company like PepsiCo. As chief growth officer for PepsiCo Foods North America, Raval has to balance the short term with the long term. Continuing to build out and accelerate agendas around longer-range planning across supply and demand, and using technology to help us be more granular. I think this was manifested in longer-range planning across supply and demand, as macroeconomic factors created an imbalance at times. It's actually something we're going to turn to in 2024 to do better, longer-range planning.

Persons: Raval, —, he'd, there's, — we'd Organizations: PepsiCo Foods North America, Service, PepsiCo, PepsiCo Foods North, Quaker, Business Locations: Business, PepsiCo Foods North America, America

☆ Slack's Christina Janzer is counting on AI to help workers use their time more effectively in 2024
▼ + stars: | 2023-12-29 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

While I don't think AI is going to solve everything, I'm really excited for the role that AI is going to play in making work better. AI is really going to help people balance their workday. I think that's really going to help people clear their day and stop spending so much time on those more routine tasks that could just be automated. I think it's also going to give us an opportunity to think about productivity in a much more meaningful way. You have to really think about how you're structuring your day in order to maximize productivity.

Persons: Christina Janzer, she's, —, Salesforce, Slack, We're, I'm, it's, they're Organizations: Service Locations: Business, America

☆ Chubb's Ana Robic on 2024: I want to educate customers about the insurance they don't realize they need
▼ + stars: | 2023-12-28 | by ( Josée Rose | ) www.businessinsider.com time to read: +7 min

What was supposed to be a way to get through the summer doing "the lame insurance thing" turned into a career, she said. "People's expectations of this industry are generally quite wrong," Robic told Business Insider. What makes insurance unique, Robic said, is that "the thing you're promising people doesn't change." What's one thing you're excited about for 2024? And it sounds silly, because it's insurance, and I think you're inundated with images on TV as to what insurance is.

Persons: Ana Robic, Chubb, She's, —, Robic, It's, I'm, we've, you've, We're, There's, We've, we're, Ana Robic's Organizations: Service, Chubb, Business Locations: Business, Canada, North America, New Jersey, Dallas

☆ Nestlé's Steve Presley: 2024 is about getting back to innovation
▼ + stars: | 2023-12-27 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

He says 2024 will mark a return to innovation and doing more around marketing for its many brands. AdvertisementFor Steve Presley and Nestlé, 2024 is about getting back to innovation. As CEO of Nestlé's Zone North America, he sees 2024 as a year to get back to basics. So, the traditional way of demand generation and winning categories with consumers, and creating value for consumers is really what I'm excited about for 2024. So it looks like we're in a stable inflationary environment — or more stable — and we're in a stable supply environment, now we get back to serving households better.

Persons: Steve Presley, —, Nestlé, Presley, Nescafé, Gerber, creamer, we've, I've, I'm Organizations: Nestlé's, North America, Service, Purina Locations: North, Business, America

☆ Avocados from Mexico CEO wants to get Gen Z to gobble up the fruit in 2024
▼ + stars: | 2023-12-26 | by ( Josée Rose | ) www.businessinsider.com time to read: +4 min

Alvaro Luque is the president and CEO of Avocados from Mexico. Luque is excited to work with Gen Z, which he called "the new wave of consumers for the future." download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . Advertisement"Avocados don't get boring at all," Alvaro Luque, the president and CEO of Avocados from Mexico, told Business Insider. Our new campaign is based on our jingle, to try to really focus on the real sound that makes Avocados from Mexico great.

Persons: Alvaro Luque, Gen, —, Mexican Hass, Mexico —, Luque, millennials, X, we're Organizations: Service, Packers, Labor, Super Bowl, Cinco de Mayo Locations: Mexico, Luque, Business, Mexican, America

☆ Intuit's Humera Shahid on 2024: I want to make work a safe place for employees going through challenging times
▼ + stars: | 2023-12-24 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

Shahid says she wants to support employees so work can be a "safe space." download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementHumera Shahid is Intuit's chief diversity, equity, and inclusion officer and vice president of talent development. Work and community can actually be a really safe space where you can be yourself and you can share. I think we were like, "Oh, this is really going to be important as we talk about issues around race."

Persons: Humera Shahid, Shahid, —, I'm, COVID, it's, we've, We're Organizations: Intuit, Service, Karma, Hamas Locations: Business, Israel

☆ ServiceNow's chief digital information officer on why 2024 is going to be really fun
▼ + stars: | 2023-12-23 | by ( Josée Rose | ) www.businessinsider.com time to read: +4 min

The software-as-a-service provider is "aggressively pursuing our ambition to absolutely be an AI-first company," Chris Bedi, the chief digital-information officer at ServiceNow, told Business Insider. "We know we're early innings, especially with gen AI, but we are pushing on it hard." AdvertisementThe challenge that ServiceNow and all companies face is around fast innovation, "but also we take care of governance, safety, and ethics" around AI, Bedi said. We started experimenting and doing stuff with gen AI super early. I would say underestimating how quickly gen AI would progress.

Persons: —, Chris Bedi, Bedi, ServiceNow, they've, It's Organizations: Service, Business Locations: America

☆ SAP CTO Juergen Mueller on 2024: The worst thing for AI would be if only a few know how to use it
▼ + stars: | 2023-12-22 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

Read previewWhen I first spoke to Juergen Mueller, SAP's chief technology officer, earlier this year, generative AI was the hot new thing. One issue with language models and generative AI is that it often has a cutoff point and lacks up-to-date knowledge. SAP has trained more than 50,000 of the company's 105,000 workers on what it sees as the opportunities that Gen AI brings. The worst thing is if only a few would know how and what to do with it and the majority wouldn't. This strong foundation of AI expertise has been enabling us to infuse generative AI capabilities across our solutions and deliver immediate value to customers.

Persons: —, Juergen Mueller, Mueller, ChatGPT, we've Organizations: Service, Business, SAP, Google, SAP Cloud Locations: Business

☆ The CEO of Verizon's mobile unit has a bold ambition for salespeople and call centers in 2024
▼ + stars: | 2023-12-21 | by ( Josée Rose | ) www.businessinsider.com time to read: +7 min

He became the CEO of Verizon's consumer group, which includes its flagging mobile unit. As he took on his new role, Sampath worked at Verizon stores and one of the company's overseas call centers. There's uncertainty about the economy. There's uncertainty with elections looming, and it's going to be massively polarizing. AdvertisementYou will have companies that attract certain talent and companies that don't attract certain talent, and that's going to have long-term consequences.

Persons: —, Sampath, it's, what's, We'd, I've, there's, you've, They're Organizations: Service, Verizon, Business Locations: America

☆ Cushman & Wakefield's CIO believes in embracing AI to manage buildings, serve landlords, and help tenants
▼ + stars: | 2023-12-20 | by ( Josée Rose | ) www.businessinsider.com time to read: +5 min

Cushman helps landlords fill their spaces, from office buildings to retail stores to warehouses, and aids companies in finding space to lease. If they're managing a big office building, for example, they'll work out of that building rather than a Cushman office. Cushman uses AI chatbots to supplement its other offerings for client support to solve their problems faster. AI, Companieh said, can help Cushman employees "maximize their time to best serve the client." The misuse of AI technology is obviously at the forefront of a lot of our thoughts.

Persons: Sal Companieh, —, Cushman, Companieh, we've Organizations: Service, Cushman &, Business, Cushman Locations: Wakefield, Business, America, Cushman & Wakefield, Cushman

☆ Marissa Mayer on 2024: I knew AI was going to change everything, and I'm excited to see where it goes next
▼ + stars: | 2023-12-19 | by ( Josée Rose | ) www.businessinsider.com time to read: +4 min

The former Yahoo CEO is excited that AI is finally having its moment but worries about regulation. I'm looking forward to 2024 — 12 is my lucky number, so 24 is kind of close. I feel I've been a lifelong student of AI and, really, a follower of AI. So to see AI really have its moment in 2023 — I feel like my lifelong conviction that this was going to be something that ends up changing everything has started to come into focus. And the fact that that was the area that really moved AI the furthest forward was a surprise to me.

Persons: Marissa Mayer, —, Mayer, she's, I'm, — I've, I've Organizations: Yahoo, Service, Google, Sunshine Locations: Business

☆ Deloitte's Kwasi Mitchell on 2024: It's our job to make college students less nervous about the future of work
▼ + stars: | 2023-12-18 | by ( Josée Rose | ) www.businessinsider.com time to read: +8 min

I first spoke to Kwasi Mitchell, Deloitte's first chief purpose officer, in March about change in corporate America. For one, his role evolved from broadly touching on sustainability, equity, and social impact to overseeing all DEI — diversity, equity and inclusion — responsibilities at the consulting firm. Mitchell's insights are part of Business Insider's year-end leadership package, "Looking Ahead 2024," which digs into vision, strategy, and challenges across corporate America. I distinctly remember sitting across the table, starting to work with our collaborators on what actually could this be. Having a coalescing force with a few organizations to drive momentum could be really really interesting and impactful in the future.

Persons: Kwasi Mitchell, Deloitte's, Mitchell, there's, He's, we've Organizations: Service, DEI Institute, Deloitte, Economic, San Francisco Chamber of Commerce Locations: America, Business, San Francisco, Francisco, Ukraine, Israel, Palestine

☆ LinkedIn's Dan Shapero on 2024: AI will make our day-to-day lives easier
▼ + stars: | 2023-12-17 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

"We've really tried to take all the AI capability that we have at our disposal and help job seekers be more effective in their search," he said. I think that in 2024 we're going to start to see some of the fruits of all of the AI capabilities that have been brought forward. I think we're going to see things in our day-to-day lives that become easier. I think AI is going to be very exciting. We're going to use it to help job seekers.

Persons: Dan Shapero, who's, Shapero, We've, we're, —, I'm, We're Organizations: Service, LinkedIn, Business, Microsoft Locations: Business, Europe, Israel

☆ Upwork's Kelly Monahan on why 2024 should be about embracing job disruption
▼ + stars: | 2023-12-16 | by ( Josée Rose | ) www.businessinsider.com time to read: +6 min

Read previewKelly Monahan wants to use "data-driven empirical insights to help guide" the conversation around the future of work. As the managing director of Upwork's Research Institute, Monahan knows this is an uphill battle. I'm going to make kind of a bold statement: I'm really excited for job disruption. As leaders, and as workers, we can begin to really think about redesigning the job itself. I thought we'd be much further along in that conversation, which is why as a researcher, I'm really willing to dive back into it going into 2024.

Persons: —, Kelly Monahan, It's, Monahan, I've, it's, Kelly, There's, that's, we'd, I'm Organizations: Service, Upwork's Research, Business

☆ Lyft President Kristin Sverchek on 2024: 'I Have a Bias to Action.'
▼ + stars: | 2023-12-15 | by ( Josée Rose | ) www.businessinsider.com time to read: +3 min

After 11 years at Lyft, Kristin Sverchek stepped into the president's role earlier this year. She was the ride-hailing company's first general counsel, helped take Lyft public, and was named president in July. She's gotten more comfortable using her voice over the years, despite certain leadership muscles being "hard to develop," Sverchek recently told Business Insider. What I'm really excited about is that right now it's feeling like we have all of these little building blocks that we're putting into place at the company. So I'm really full of optimism for the new year.

Persons: Kristin Sverchek, company's, She's, Sverchek, we've, they've, I'm, Gosh Organizations: Service, Business Locations: Lyft, Business, America

☆ Marissa Mayer wants to embrace the AI race and risks — in the right way
▼ + stars: | 2023-12-12 | by ( Josée Rose | Alistair Barr | ) www.businessinsider.com time to read: +3 min

Marissa Mayer has worked at Google, Yahoo, and founded a startup called Sunshine. But perhaps what Mayer should be most known for is her early bet on artificial intelligence. AdvertisementAs the generative-AI race picks up speed, Mayer said we have to understand the technology's "discomfort zone." Advertisement"What happens with the artificial intelligence the West develops, versus the AI that's developed inside of China?" "The values, standards, and a lot of different things in terms of what goes into the underpinnings of AI is very different across cultures."

Persons: Marissa Mayer, Mayer, —, I've, Sundar Pichai Organizations: Google, Yahoo, Service, Business, Stanford University, Big Tech Locations: Silicon Valley, China, America

☆ 10 industry leaders transforming business in 2023
▼ + stars: | 2023-12-11 | by ( ) www.businessinsider.com time to read: +20 min

In 2023, Business Insider's annual list of People Transforming Business highlights key players across the advertising, ESG, finance, AI, and labor sectors. Increasingly, they're turning to more opaque private credit markets to borrow money. The world of private credit sits outside the traditional banking system. Analysts expect the private credit market to balloon in size — likely keeping lawyers like Breen very busy. Muthukrishnan is trying to make sense of how risky these private credit loans are by overseeing what is so far the most comprehensive look at vulnerabilities in the industry.

Persons: Mira Murati, who's, Vince Toye, Eileen Fisher, Eileen Fisher Fisher, Guerin Blask, Eileen Fisher Eileen Fisher, she's, Fisher, Janelle Jones, Jones, Lexey, —, She's, Justin Breen, Proskauer Breen, Proskauer Justin Breen, he's, Breen, Ares Capital, He's, McLaren, Julie Su, Labor Julie Su, Department of Labor Julie Su, Su, Marty Walsh, Murati, Jim Wilson, Neal Mohan, YouTube Mohan, Katie Thompson, YouTube It's, YouTube isn't, Mohan, Muthukrishnan, Satya Nadella, Microsoft Satya Nadella, Ben Kriemann, Nadella, Steve Ballmer, Mathias Döpfner, Axel Springer, Tim Cook, Apple Cook, Justin Sullivan, Cook, Steve Jobs, Jobs, JPMorgan Chase Toye, JPMorgan Chase, Toye, they'll, Vince Toye's, Bella Sayegh, Rebecca Ungarino, Lara O'Reilly, Juliana Kaplan, Alex Nicoll, Tim Paradis, Stephanie Hallett, Michelle Abrego, Josée Rose, Ryan Joe, Emily Canal, Kaja Whitehouse, Alyssa Powell, Davis, Jonann Brady Organizations: JPMorgan, Service Employees International, SEIU, New York, Ford, Service Employees International Union, United Auto Workers Union, Spelman College, US Department of Labor, Economic Policy Institute, Center for Economic, Research, Department of Labor, The New York Times, Ares, Churchill Asset Management, European, Atlético Madrid, Labor, Labor Department, MacArthur Foundation, New York Times, Dartmouth, OpenAI, Associated Press, YouTube, NFL, DirecTV, Federal, Microsoft, Manipal Institute of Technology, University of Wisconsin -, University of Chicago, Apple, Apple Watch, Google, Time, JPMorgan Chase, National Housing Trust, Trenton Almgren Locations: McDonald's, Lorain , Ohio, Atlanta, California, Los Angeles, Albania, Canada, Muthukrishnan, Hyderabad, India, University of Wisconsin - Milwaukee, OpenAI, Virginia, Wells Fargo, Trenton

☆ The president of Lyft shares how she learned to trust her instincts — and the Taylor Swift song she listens to before difficult meetings
▼ + stars: | 2023-11-27 | by ( Josée Rose | ) www.businessinsider.com time to read: +10 min

She has Slacked senior women leaders "The Man" by Taylor Swift as a reminder of "you got this." She was its first general counsel, helped take the company public, and was named president this July. As you learn who the Lyft customer is, what do you want to change and make better for them? I really say, "Have the courage of a mediocre white male." And this was tough to hear, but in some ways heartening, because like I said, with our new customer obsessed orientation, it's actually something that we've already been really, really actively working on.

Persons: Kristen Sverchek, Taylor Swift, —, she's, It's, Sverchek, David, Risher, that's, gee, what's, Lyft, we've, We've, Slack, undergrad, Lindsay Llewellyn, who's, I've, we're Organizations: Service, Business, Berkeley Law Locations: Lyft

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